Privacy Policy | FitAnalyzer - AI-powered Fitness Analysis Platform

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when registering or contacting us.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
Payment Information: When you make a purchase or subscribe to our services, we collect payment information through our third-party payment processor. We do not store your full credit card details on our servers. Payment information is processed securely by our payment provider (Creem).
Subscription Information: Information about your subscription plan, billing cycle, payment history, and subscription status.
Fitness Data: Body measurements, photos, fitness goals, and progress data that you upload or enter into our services.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To process payments and manage subscriptions
To notify you about changes to our services, including subscription renewals and billing
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues
To generate personalized fitness plans and recommendations based on your data
To track your progress and provide progress reports

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.

We use Creem as our payment processor to handle all payment transactions. When you make a purchase or subscribe to our services, your payment information is processed directly by Creem. We do not store your full credit card details on our servers. Creem's use of your personal information is governed by their privacy policy. Please review Creem's privacy policy to understand how they handle your payment information.

Other Third-Party Services

We may also use other third-party services for:

Cloud storage and hosting
Analytics and performance monitoring
Customer support tools
Email delivery services

These services may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Account Information: We retain your account information for as long as your account is active or as needed to provide you services.
Payment Information: Payment records are retained in accordance with applicable financial regulations and tax requirements.
Fitness Data: Your fitness data, including photos and measurements, is retained until you delete your account or request deletion of specific data.

You may request deletion of your personal information at any time by contacting us. We will process your request in accordance with applicable data protection laws.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to your personal information.
Right to Rectification: You have the right to request correction of inaccurate personal information.
Right to Erasure: You have the right to request deletion of your personal information.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
Right to Object: You have the right to object to processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Email: support@3dfitness.vip

Last Updated: March 10, 2025